Talk to Me

I am often asked about “talking computers.” It took me a while before I understood the question was not so much about computers that talk to you (voice out) – but about computers you talk to (voice in).

The concept is pretty fabulous; just tell the computer what to do. Forget about the screen, and the keyboard you can’t see, and pay no attention to that pesky mouse. This is what we all want, isn’t it, to give a command and have it carried out?

It is voice recognition that allows us to tell our phones who to call, ask 411 to give us a number, get schedule and fare information for trains or buses. The Mac OS lets us use some voice commands, Windows has built in a speech recognition feature, and Dragon programs are perceived as pure magic. They all require serious set up, and if you have trouble reading the screen, or operating a computer, you won’t get very far.

There is one person I know – only one --who uses a computer strictly with speech recognition. His name is Ben. He is not able to see the screen and was not previously a computer user. Yes, pretty remarkable, I would agree. What he doesn’t have in visual acuity he compensates for with pure tenacity.

Ben explored the Mac, and the PC, and Dragon – only to learn that they were not solutions for Ben. He came across assistive, third-party software called Guide and with a LOT of help from his family and friends, he began using it successfully to dictate emails and get to some web pages.

While he’s been happy to join the email generation and take a peek into the World Wide Web, Guide is no nirvana. It possesses the key characteristics of assistive, third-party programs – very glitchy and very pricey.

Ben dictated an email to me yesterday, telling me that he is getting ready to replace his computer and wanted to know if there is anything new that would do a better job for him. He thought we should show Guide to Apple and perhaps we could inspire their developers, who have proven to be the best of the best, to build us a comprehensive program that is as accessible, and as simple to operate as Voice Control in the iPhone.

I told Ben everybody wants exactly what he wants, and we will get it…soon. I’m sure Apple, Microsoft, IBM and many, many others are working diligently to make our wishes come true. It’s just not quite ready…yet.

There must be someone else out there, other than Ben, who has successfully integrated accessible speech recognition into their computing.

Talk to me ---tell me what you know.

Use Your Voice

Voice (or speech) recognition, when it works, is a very beautiful thing. It’s all around us, more and more.

I regularly pay my American Express bill by phone (800-IPAY-AXP), verbally giving my account number and stating the amount I want to pay, and which account I would like it deducted from. I find it much easier than writing a check. Voila…bill paid.

The easiest way to get schedules and fares for the Metro North and Long Island Railroad is their telephone information lines. All you do is answer the “lady’s” questions: What station are you leaving from? Going to? When? She can’t yet sell you a ticket, or tell you what track, but she is getting smarter all the time.

I love Fandango for the movies (phone
800-FANDANG). It’s all there for the asking: Do you want to find a theater? Find a movie? Get show times? Buy tickets? I give my AMX number to Fandango, with my voice, and purchase the tickets. At the theater I swipe my card and the tickets are mine.

Could it be simpler? Maybe…but only if they could read my mind.

Make It So

I spoke with a Microsoft executive last year about the inaccessible nature of Speech Recognition in Windows Vista. I was excited by the prospects presented by Microsoft – “You can dictate documents and emails in mainstream applications use voice commands to start and switch between applications, control the operating system, and even fill out forms on the Web.”

I expected it to work. Seemed like a natural for people with impaired vision. Unfortunately, it was not up to the task, and my friend at Microsoft told me that I was expecting “Star Trek Technology” and they were not quite there yet.

All I could think of were the words used by Captain Jean-Luc Picard of Star Trek, when commanding his crew to execute an order --- “Make it so!”
I know, we are not on the Starship Enterprise, but it is 2010 and there are a few things that cannot wait for the next generation:

Speech Recognition is still at the top of my list. I want an easy to access program built right into my computer. We can, after all, get movie tickets, conduct banking transactions, and pay our bills, at this point, just by speaking into the phone. Ford put Sync in cars to dial the phone or find our favorite music. It’s high time our computer can do the same.

The Kindle should make those menus talk!
In order to enjoy the text-to-speech feature, I must find the publication I want to read, but the print is not big enough, so I need it to speak. I can live with the Authors Guild restrictions, but I cannot use a Kindle without spoken menus.

Mobile phones should make their menus talk too! Not such a leap, if Apple could make it happen on a touch screen iPhone, it’s time to make it a build in option in all phones.

Give me access to the GPS that is apparently in mobile phones, at the touch of a button, I want to hear my exact location: You are on the northeast corner of Seventh Avenue at 24th Street.

The DVR (Digital Video Recorder) needs a voice as well. I want to DVR my favorite programs, like everyone else. Then again, will Web TV make the DVR mute?

I want to hear from the bar code scanners, too, in the grocery store, the drug store, the department store. It should just be standard…like the talking ATM.

Make it so.

What's It All About

For a while, I have been collecting items in a virtual folder labeled “Easy On The Eyes,” which I often pull from and share with people I encounter everyday. Over the last few years, I have come to realize that this resource filed in my head has relevance that reaches far beyond the population of people, who like me, have a serious vision impairment, well into the general population.

Most of us experience the same degree of difficulty in reading the text on a cell phone screen, or a Blackberry, or an iPod (until recently). Who isn’t reaching for the readers and the pocket magnifiers?

Happy to report, these issues are not going unnoticed. More and more mainstream corporations and makers of widely used electronic and technology devices are stepping into the arena of accessibility (simply means making things easy to deal with). After all, who can ignore a market 100 million strong and growing?

I am delighted to have the opportunity to launch this blog, and share with you the many wonderful developments in ‘vision-friendly technology.’ A good many things that make life easier for me, I've learned about from others, word of mouth, and I am pleased to be able to pass it along. So here we go, blogging our way to many, many times the numbers that good old word-of-mouth can reach.

There is a lot to cover already…and so much to come. Great news like crossing over of the iPod nano and shuffle with voice over for spoken menus) and the Kindle 2’s six font sizes, text-to-speech option and (soon) a big screen version, over-the-counter cell phones with voice recognition and audio output, talking ATMs and Metro Card Vending machines; and how Disney is making theme parks accessible with descriptive narration and GPS, and how IBM sees personal technology developing in the near term. And, more, more, more, more!
Remember, the fact is, when it’s good for people with impaired vision, it’s actually better for everyone!